Stu Stokes and his team experienced first hand the pain of running complex medical referral schemes. We found it hard to analyse data, generate reports, hang on to funding and offer the best service possible to patients. It was for this reason that ReferAll was created.
If you've read our vision and our mission statements you'll know each and every member of ReferAll's team is incredibly passionate and driven to deliver our product and our service to exceptional standards – one's they'd like to experience themselves.
With this in mind, here's a little bit about us ...
"You'll find me dealing with coding web-based applications, fixing system issues and working in customer support.
"It's a very pleasant feeling working for ReferAll. We are all very human and – I hope I am right in saying – we actually all like each other! Being there for the customer is what motivates me most, offering support and coding applications to fit their brief. I've even been known to get code over-excited, so watch out!"
"I manage software testing, get involved in technical support and liaise with the rest of the team on projects, like ReferAll's new, improved Outcome Reports feature.
"As a cloud-based solution provider, we support our customers equally well while working from home whilst the pandemic continues. You'll also find me doing a spot of cycling when I'm not working to keep fit and get some fresh air."
"I'm proud to support our sales team to develop and grow our customer base.
"I've been working for ReferAll since the early years. You'll either find me at the end of the phone asking how things are going on account calls, responding to support emails or LiveChat, or managing our Standard Operating Procedures. I like to finish the end of the day with a clear inbox!"
"Being part of the ReferAll family is a real pleasure. I’ve worked with many organisations and industries over the years, and I can honestly say ReferAll ranks with the very best, both in the product and the customer service we have to offer.
I’m here to make sure you have a great experience. From our first conversation about how ReferAll can make a real difference to how you work ,through to ongoing support & product upgrading, I'll work with you all the way.”
"From tricky technical issues to helping customers to get the most out of ReferAll, no matter the question, I am always ready to find a solution - I enjoy the challenge!
I am a technically minded persons who enjoys solving problems and fixing things. I have lots of customer support experience, and outside of work I enjoy driving, any type of physical or manual activity and, of course, anything related to IT!"
"As the Founder and Managing Director here at ReferAll, every day my purpose it to lead, inspire and direct our team towards our mission.
"You'll find my day is as varied as the clouds, moving from problem solving, marketing and sales to finance and pastoral support for the team. For me, the ‘why’ has never gone. I’m inspired by the stories I hear from our customers. I celebrate the data our customers collect when they’re undertaking their work to improve the health of the nation. This is my inspiration!"
"You'll find me looking after infrastructure, licensing, data management and new customer due diligence.
"I work closely with our Support Team to ensure total management, resolution and delivery on client work, not forgetting Business Security – these are just a few of my daily tasks! ReferAll is a great business, with an incredibly knowledgeable MD who has so much passion for the industry it becomes infectious."
"As a developer at ReferAll, my typical day revolves around delivering quality web-based solutions for our customers while assisting our Support Team with any queries.
It is a privilege to work with the team at ReferAll who are very open and friendly while working on an application that genuinely helps people."
"Having spent my career working in health and wellbeing services, and running our own business with my husband, Stu Stokes, I know first hand what our customers need from a software platform and understand how preventative health services are often the ‘forgotten’ ones.
"You'll find me working closely with our PR Agency, Big Fish, creating our blogs, news, customer stories and social media posts, whilst also getting involved in customer support and our professional services consultancy. My motto during tough times is to 'keep on keeping on' and it continues to work for me!"
We aspire to be as brilliant as you.
Being part of the ReferAll team requires a key element: a commitment to building a culture that is caring and sharing.
Our vision, our mission
Health and wellbeing services have the potential to help people change their lives for the better. Our mission is to facilitate the continuous improvement of the standards and efficacy in the provision of those services.
We aim to do that by providing a unified platform that pushes forward the use of industry standards, communicates best practice, reduces inefficiencies and demonstrates effective outcomes.
- We take an active lead in promoting the generation and adoption of standardised frameworks of best practice
- We strive to bring together data from multiple sources to help our clients demonstrate effectiveness
- We innovate to find new way to make managing lifestyle services easier
- We value every client uniquely – we listen to them, guide them and evolve our solutions in response to their needs
- We value our harmonious, supportive, motivated and open-minded team of working professionals.